terms and conditions

For alcohol products

Due to the business characteristics of the wine industry (a conditional business product), according to regulations when purchasing products online at theworldofwine.vn only apply online payment via payment gateways and e-wallets integrated on the Website.

Customers should note that when placing an order, after completing the order information and going to the payment step, the payment information (card, wallet) of the ordering account and payment account must be the same person, otherwise they do not match. We are forced to cancel the order and will notify the customer to place a new order.

For customers who want to pay in cash or buy products directly at the store, please come to the store Address: 209/27 Ton That Thuyet, Ward 3, District 4, Ho Chi Minh .City

Other products:

There are 3 forms of payment, customers can choose the most convenient and suitable form for themselves:

Method 1: Pay cash directly at our address: Customers buy goods at our business location, where they can pay directly.

Method 2: Cash on delivery (COD): With this form, customers view the goods at home and pay cash to the delivery staff.

Method 3: Transfer money in advance: You transfer money first, then we proceed to deliver the goods according to the agreement or contract with you.

Account information (Additional information about the company’s bank account)

• Note

Transfer content: clearly state Phone number or Order number

After transferring, we will contact to confirm and proceed with delivery.

If after the agreed time we do not deliver or do not respond, you can send a complaint directly to the main office address.

For customers wishing to purchase large quantities for business or wholesale, please contact us directly for a reasonable price policy. And the payment will be made according to the contract.

We are committed to transparent, legal business, selling quality and original products

Complaint handling policy

– Receive all customer complaints related to the use of the company’s services.

– In all warranty cases, you can contact us to complete warranty procedures.

– The maximum time to resolve complaints is 03 (three) working days from receipt of the customer’s complaint. In case of force majeure, the two parties will negotiate on their own.

Shipping and delivery policy

In order to bring convenience to customers when shopping, we support home delivery.

The estimated time limit for delivery or service provision is 01-05 days from the time we confirm the purchase information. For inner city areas in Hanoi, the company will directly deliver goods within 24 hours from the time of confirmation. Receiving orders, for suburban/provincial areas, the company will use 3rd party shipping services (companies providing shipping services) and delivery time will be about 03 – 07 working days.

• Estimated delivery time:

Theworldofwine.vn delivery support from Monday to Saturday every week (8:00 – 19:00) & Sunday (10:00 – 17:00)

However, there are also cases where delivery takes longer but only occurs in force majeure situations as follows:

• The staff of theworldofwine.vn are unable to contact customers by phone, so delivery is not possible.
• The delivery address you provided is incorrect or difficult to find.
• • Number of orders of theworldofwine.vn sudden increase causes slow order processing.
• Partner supplies goods to theworldofwine.vn slower than expected causing the delivery to be delayed or the shipping partner’s delivery to be delayed theworldofwine.vn nationwide delivery. theworldofwine.vn warehouse sales at good prices.

About shipping fee, theworldofwine.vn will be provided for orders within a 15km radius. For other cases, shipping fees will be charged according to the third party’s delivery fee. Shipping fees will be notified to customers by the staffs of Theworldofwine.vn during the process. Fees will depend on weight, order size and geographical distance, which will vary.

*Note: Due to the nature of the product being alcohol and only sold to buyers 18 years of age or older. Therefore, when delivering goods, theworldofwine.vn staff will have to verify that the consignee’s information is correct with the information of the person ordering and making payment by comparing the consignee’s ID card information. If the information is incorrect, our staff will refuse delivery.

Return and refund policy

1. Return conditions

Customers need to check the status of the goods and can exchange/return the goods right at the time of delivery/receipt in the following cases:

The goods do not match the type or design in the order placed or on the website at the time of ordering.

Not enough quantity, not enough sets as in the order.

External conditions are affected such as torn packaging, peeling, breakage…

Customers are responsible for presenting relevant documents proving the above deficiencies to complete the return/exchange of goods.

2. Regulations on notification time and sending returned products

Return notification time: within 48 hours of receiving the product in case the product is missing accessories, gifts or is broken.

Product return time: within 14 days from receipt of product.

Product return location: Customers can bring goods directly to our office/store or send them by post.

In case you have comments/complaints related to product quality, please contact our customer care line.

Goods inspection policy

Before receiving goods and making payment, you have the right to inspect the product. Product testing is not supported.

Please open the package to check to ensure the order is delivered with the correct model and quantity as ordered Do not try or test the product.

After agreeing with the delivered item, you pay the delivery staff (in case the order is shipped COD) and receive the goods.

In case you are not satisfied with the product, you can refuse to receive the goods. Here, we will collect an additional return fee, equivalent to the shipping fee of the order you placed.

Note:

– When you check your order, the delivery staff must wait for you to check the goods inside the package In case the staff refuses to let you inspect the goods, please contact theworldofwine.vn via hotline: 0909345265 – 0903751934 for assistance.

– theworldofwine.vn will not be responsible for the quantity, design or errors of the product, after the order has been successfully delivered.

– Please avoid using sharp objects to open the package to avoid causing damage to the product inside In cases where the product is damaged due to customer error, theworldofwine.vn unfortunately cannot support you in exchanging/returning/warranty the product.

Information Security Policy

1. Purpose and scope of information collection

theworldofwine.vn do not sell, share or exchange customer personal information collected on the website to any other third party.

Personal information collected will only be used within the company.

When you contact to register for the service, the personal information that theworldofwine.vn collects includes:

First and last name

Address

Phone

Email

In addition to personal information, there is information about services

Product’s name

Quantity

Product delivery time

2. 2. Scope of information use

Personal information collected will only be used internally by theworldofwine.vn and for one or all of the following purposes:

– Customer support

– Provide information related to services

– Process orders and provide services and information through our website as requested by you

– We may send new product and service information, information about upcoming events or recruitment information if you sign up to receive email notifications.

– In addition, we will use the information you provide to support customer account management; confirm and carry out financial transactions related to your online payments;

3. Timesave data

As for personal information, theworldofwine.vn only deletes this data if the customer requests it or the customer sends an email to Dupt@golden-cloud.com

4. Persons or organizations that may have access to personal information

Subjects with access to personal information of customers belong to one of the fields following

case:

THE WORLD OF WINE TRADING COMPANY LIMITED

– Partners have signed a contract to perform part of the services provided by THE WORLD OF WINE TRADING COMPANY LIMITED. These partners will receive information according to the contract agreement (possibly part or all of the information depending on the contract terms) to support users in using the services provided by the Company.

5. Address of the unit that collects and manages personal information
   THE WORLD OF WINE TRADING COMPANY LIMITED

Address: 209/27 Ton That Thuyet, Ward 3, District 4, Ho Chi Minh .City

Phone: 0772080499 – 0909863943

Website: theworldofwine.vn .

Email: Dupt@golden-cloud.com

6. Means and tools for users to access and edit their personal data

theworldofwine.vn is not collected via the website. Customer personal information is collected via email when ordering products or services and sent to our mailbox: Dupt@golden-cloud.com or contact phone number to order products call 0772080499 – 0903751934

You can contact the email address and phone number above to request theworldofwine.vn to edit your personal data.

7. Mechanism for receiving and resolving consumer complaints related to personal information being used for the wrong purpose or scope as notified.

At theworldofwine.vn ,protecting your personal information is very important, you are assured that the information provided to us will be kept confidential theworldofwine.vn commits not to share, sell or rent personal information your cause to any other person. theworldofwine.vn commits to only use your information in the following cases:

Improve service quality for customers

Resolve disputes and complaints

When required by law enforcement.

theworldofwine.vn understand that your rights in protecting personal information are also our responsibility, so in case of any questions or suggestions related to theworldofwine.vn’s privacy policy , and related If personal information is used for the wrong purpose or within the announced scope, please contact hotline 0772080499 – 0903751934 or email: Dupt@golden-cloud.com